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Terms & Conditions

How LiveQuiz Arena works, and the rules that keep it fair.

1. Who we are

LiveQuiz Arena is operated by SIA "CEglu2", a company registered in Latvia under company registration number 40203176218, registered office Egļu iela 2, Cēsis, LV-4101, Latvia ("we", "us", "our"). You can contact us at hello@livequizarena.com. These terms govern your use of the LiveQuiz Arena website and the competitions run on it.

2. What this is

LiveQuiz Arena runs live, timed general-knowledge quizzes. Paid competitions have a real-money entry (via a monthly subscription plan) and pay real cash prizes to the highest-scoring participants. This is a skill-based prize competition: every paid place is decided purely by score — correctness and speed of answering — ranked from 1st place down, with no random or chance element in the determination of the winner or allocation of prizes.

3. Eligibility

You must be 18 or over and resident in Great Britain (England, Scotland and Wales) to register an account or enter a paid competition. Northern Ireland, the Channel Islands and the Isle of Man are not eligible for paid competitions. We ask you to confirm your age when you register, and to give your date of birth and confirm you live in Great Britain before your first paid competition, and we may ask for further verification before paying out any winnings, including documentary evidence or electronic verification, and may suspend participation in competitions or payment of prizes until such verification is complete. One account per person; multiple accounts belonging to the same person may be suspended.

4. Staff and connected persons

Employees, contractors, and officers of SIA "CEglu2", and their immediate family or household members, may not enter paid competitions or receive a cash prize. This keeps every paid competition fair and independently judged.

5. Registering an account

To register you need an email address and a username, and you confirm you are 18 or over. You sign in with a one-time code we email you, or with a password if you have set one. Before your first paid subscription or paid competition entry, we ask once for your full name, date of birth and a Great Britain postcode, and for you to confirm that you live in Great Britain. These details can't be changed afterwards without contacting us. We don't ask for your address at signup. You provide it, and we check it against the postcode and other information you have provided, the first time you request a withdrawal (see clause 12). You're responsible for keeping your login details secure and for all activity on your account. Tell us straight away if you think someone else has access to it.

6. Fair play

Every time you enter a competition, you confirm: "I am participating using my own knowledge alone — no search engines, no AI assistants, no second device, no help from another person, and no sharing answers with other participants while the competition is live." We run anti-fraud monitoring on every competition — response times, device and network fingerprints, answer patterns across participants, payout details already in use on another account, and unusually large ties for a paid place (3 or more participants landing on the same score). Where we detect cheating or collusion, we can suspend the account and hold any winnings while we review. A large tie alone is not an accusation of cheating - it just gets a manual check before payout, same as any other flagged competition. If we consider that cheating or collusion has taken place, we will notify you of our findings and give you a reasonable opportunity to respond, however if we have reasonable grounds to conclude that you were responsible for cheating or collusion, we will forfeit winnings for the competitions in question and permanently ban you from holding an account.

7. Prohibited conduct

In addition to clause 6, you must not: register or use more than one account; use a bot, script, or any automated method to enter competitions or answer questions; attempt to exploit a bug or platform error for advantage (please report it to us instead — see Contact); or attempt to scrape, extract, or reverse-engineer the question bank outside normal use. Any of these may result in disqualification from the competition in question, forfeiture of winnings from it, and account suspension or closure.

8. Subscriptions and payment

Paid competitions are entered through a monthly subscription plan (currently Starter, Regular, and Pro — see the Plans page for current pricing and competition allowances). Plans renew monthly on the date you subscribed, until you cancel. Your competition allowance resets each renewal; unused competitions do not roll over to the next month. Cancelling keeps your access until the end of the period you've already paid for. A full refund is available if you cancel within 14 days of your first subscription to LiveQuiz Arena, provided you have not yet entered a paid competition. In that case we refund the payment in full and your access ends immediately rather than at the end of the period. A later renewal, or a change of plan, does not start a new 14-day period.

Payment and renewals. Card payments are processed by our payment provider, Pay.com. Your card must be issued in Great Britain, and your bank may ask you to confirm a payment (3D Secure). All prices are in pounds sterling and include VAT. When you first subscribe, your card is saved securely by Pay.com so that we can take each monthly payment on your renewal date without you needing to be present. You can cancel at any time before your renewal date and no further payment will be taken. If a renewal payment is declined, we will email you, your access continues, and we will try the payment again after 1 day and again 2 days later. If it is still declined, your plan ends and no further attempts are made. We send a VAT invoice by email for every payment and a credit note for every refund, and you can view and print them from your account page.

Changing plan. If you move to a higher plan, we charge the new plan price straight away and refund the unused part of your last payment, worked out by the days left in your period. If you move to a lower plan, the new price applies from your next renewal.

Price changes. If we change the price of your plan, we will tell you by email at least 30 days before the new price applies to you. You can cancel before then and you will not be charged the new price.

You can also buy a single extra competition outside your plan, from your wallet balance (if you have one) at the wallet price shown when you enter.

Referral rewards and promotional codes. If you invite someone using your referral code, you receive one free competition entry once that person has subscribed and completed their first paid competition. We may also issue promotional codes that give free competition entries or a discount on a plan. Free entries are added to your account as bonus entries: they do not expire, can be used for a paid competition in the same way as an entry from your plan, are personal to you, and cannot be exchanged for cash, transferred or withdrawn. A discount code may reduce your first month, a stated number of months, or every month, and may apply to some plans only. The discount and how long it lasts are shown at checkout and in your account, and stay fixed for your subscription even if we later stop offering the code. When the discounted months end, the full plan price applies. If a code makes your first month or months free, we save your card without charging it, and the first payment is taken on the date and at the price shown at checkout. We may withdraw a reward or code obtained in breach of these terms (for example through multiple accounts), and we may change or end the referral program or any promotion for the future at any time.

9. How a competition works

Paid competitions run nightly at 20:00 and 21:00 UK time; entries close, and an already-confirmed entry can be withdrawn for a full refund to however it was paid for, up until 5 minutes before the competition starts. After that cutoff the room and prize pool are locked in - you can no longer join or withdraw, but if you already signed up you can still join the room late and answer whatever's still live even after the start time. A paid competition is 30 questions; each one opens with the answer options immediately visible and a 20-second window to answer, starting at 1,000 points, which counts down the longer you take - a wrong or unanswered question scores 0. There's a short break every 10 questions. The free daily quiz uses the same scoring and timing but is 10 questions long, doesn't require an account, and has no cash prize.

Your free daily quiz results can appear on our free quiz leaderboards (today, this week and this month). If you have not saved a nickname, you appear as “Guest” followed by a number linked to your browser. To see your rank and review your answers, you give your email address and enter the 6 digit code we email you. This also saves your nickname on the leaderboards. One free quiz attempt per person per day counts. Free quiz leaderboards are for recognition only and carry no prize. We may remove a nickname we consider offensive or misleading, and results that break our fair play rules.

10. Voided questions

If you spot a question or answer you think is wrong, tell us at hello@livequizarena.com within 1 hour of receiving your competition report and we'll review it. Every competition report also carries this reminder. If you report it later than 1 hour after receiving your report, we may still fix or retire the question so it isn't asked again, but we will not reopen or recalculate that specific competition's results.

If we agree within that 1-hour window that a question - or its answer key - was actually wrong, we will void it out of that competition's scoring if it affected participants' scores. A voided question is removed from every participant's score in that competition: it counts as neither right nor wrong for anyone, whether they answered it correctly, incorrectly, or not at all. The competition is then scored out of one fewer question for everyone in it (for example, a 30-question competition becomes 29 if one question is voided). Voiding a question does not change how it was actually served or timed while the competition was live - only its contribution to scoring. We will send everyone in that competition an updated competition report explaining the change within 24 hours.

This can happen even where prizes have already been paid out. Where recalculating the standings with the voided question removed means you're owed more than you originally received, we add the difference to your prize wallet balance automatically. Where it means you originally received more than the corrected standings entitle you to, we do not reclaim it from you - any such shortfall is absorbed by us, not deducted from your balance or requested back.

11. Technical failures

If a material technical failure affects a competition, we may suspend, restart, continue, or void the affected competition where reasonably necessary to preserve fairness. Where a competition is voided, affected paid entries will be refunded.

If we void a paid competition, we will restore the affected participants, insofar as it is reasonably practicable, to the position they were in before entering, which may include refunding the entry price, restoring an amount deducted from the participant's wallet or recrediting a competition entry to the participant's subscription allowance.

We are not responsible for issues caused by your device, internet connection, mobile network, hardware, software or any third party service outside our reasonable control.

12. Prizes and payouts

The highest-scoring participants in a paid competition share a real prize pool made up of £1 from every paid entry in that competition, plus an optional guaranteed top-up we may add ourselves before the competition starts. The prize pool grows in real time as participants join, and shown pool figures never go down. How many participants actually get paid scales with how many entered: under 100 entries, the top 10% of participants are paid (always at least 1); at 100 or more entries, the top 11 are paid. The pool is always split between paid places using the same fixed percentage ladder (26% for 1st, tapering down), rescaled proportionally so the full pool is always paid out whatever the number of paid places is. A paid place always requires a score of at least 1 point — scoring 0 is never prize-eligible even if it lands top of the leaderboard, and if every participant in a competition scores 0, that competition's pool goes unclaimed rather than being paid out. Any unclaimed prize pool, and any amount which cannot be distributed to winners in whole pence, remains the property of LiveQuiz Arena and will not be carried forward or redistributed unless we expressly state otherwise. Participants who tie on points share the combined cash of the place(s) they span, evenly; where an even split doesn't divide into whole pence, the remaining penny or two is not paid out to anyone. Exact figures for a given competition — pool size, guaranteed top-up if any, and how many places are paid — are shown in-app before you join.

Winnings are added to your in-app wallet balance. Your wallet balance does not expire and is never forfeited for inactivity — it can only be reduced by your own spending or withdrawal, or under clause 6 for confirmed cheating. From there you can either spend it on one extra competition entry outside your monthly plan — balance can never be put towards a subscription — or withdraw it to your own bank account once it's above the minimum withdrawal amount shown in your account. Before your first withdrawal, we ask you to verify a UK address (checked against your postcode) and your phone number (checked by SMS), and to add the bank account we should pay you to. We currently pay winnings by international bank transfer, so we ask for the account's IBAN, the name on the account and, if you have it, the BIC or SWIFT code. The account must be in your own name. We check the details before your first payout and may ask for proof that the account is yours, such as a bank statement. We cover all transfer fees, so you receive the full amount. We aim to send each withdrawal within 72 hours (excluding bank holidays), and your bank may take a few more working days to credit it. We may pause a withdrawal for a reasonable period while a fraud review is in progress.

13. Publicity and winners list

If you win a paid place, you agree that we may publish your display name (the username you've chosen, or if you haven't set one, your first name and last initial), your winning score, and the competition date on our "Latest winners" page and in our own marketing, without further payment to you. We will never publish your full name, email, address, or any other contact or financial detail without your separate consent. You can ask us not to be featured by contacting us before the listing goes up; once published, contact us and we'll remove it as soon as reasonably possible. You acknowledge that, despite notifying us that you do not wish your information to be published, we may still be required to provide your identifying details to third parties including the Advertising Standards Authority on request.

The same applies if you appear on a free quiz leaderboard: we may show your nickname (or Guest number), score and correct answers on our leaderboard pages, and may name leaderboard winners and give shout-outs on our website and social media. You can hide your nickname from the public leaderboards, or opt out of social media posts, at any time in your leaderboard settings. Guests are never named in our posts.

14. Cancellation and closing your account

You can cancel your subscription or close your account at any time from your account page or by contacting us. These are two separate things: cancelling your subscription only stops future billing (see clause 8) and keeps your account, wallet balance and access to the end of the period you've already paid for — you don't have to close your account to cancel a subscription. Closing your account does not forfeit any wallet balance you're owed, unless it's closed in accordance with clause 6 (fair play). Closing your account deactivates your login immediately and signs you out of every device, and also cancels any active subscription so you won't be billed again. It does not erase your competition history, prize winnings or transaction records, which we keep for as long as we are legally required to (in particular accounting and tax record-keeping — see the Privacy Policy for detail, including how to ask us to erase your personal data where we are not legally required to keep it).

If you close your account while you still hold a wallet balance, we will pay that balance to the payout bank account saved on your account. If there is no payout account, or the payment fails, we will email you to let you know we are holding it, and you can either re-open your account and withdraw it yourself or give us bank details to pay it to, but we may need to confirm a few details first.

If you've already entered a competition that hasn't finished when you close your account, that entry still stands — you won't lose it, and if it wins a prize we'll let you know by email in the usual way and arrange your winnings.

If you register again later using the same email address, your account is reactivated automatically with any wallet balance, referral code and prize record intact; competition results from before you closed the account are simply no longer shown on your account page.

15. Changes to these terms

We may update these terms as the product changes. Material changes will be notified to you in-app and you will be asked to accept the new terms before continuing to use LiveQuiz Arena. If you have an active subscription and a material change affects your rights or obligations, we will also notify you by email sufficiently in advance to give you a reasonable opportunity to review the change before it takes effect. If you do not agree to a material change, you may cancel your subscription. We may make non-material changes immediately where these do not materially affect your rights or obligations. Non-material changes will be flagged in-app and continuing to use LiveQuiz Arena after a change means you accept the updated terms.

16. Governing law

These terms are governed by the law of England and Wales.

17. Limitation of liability

Nothing in this clause excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to that: we're liable for loss or damage that's a reasonably foreseeable result of our breach of these terms or our negligence, but not for loss or damage that isn't reasonably foreseeable, and not for indirect or consequential loss, or loss of profits, business, or opportunity. We will not accept liability for losses arising from technical failures, data delays or third-party data errors, except where caused by our negligence. Save as above, our maximum liability to you for any one incident or connected series of incidents is limited as follows: (a) where it relates to a competition in which you won a prize, to the cash value of that prize; (b) where it relates to any other competition(s), to the total entry price you paid for the affected competition(s), or where the entry(ies) was obtained through a subscription allowance, to a value reasonably attributable to the affected entry(ies). Where an incident or connected series of incidents directly affects your wallet balance, subscription allowance or prepaid entries, this limitation does not prevent us from restoring that balance or recrediting or refunding affected entries in accordance with clause 11. This does not affect your other statutory rights.

18. Complaints

If something's gone wrong, contact us via the Contact us page or email hello@livequizarena.com and we'll do our best to resolve it directly.

19. Contact

Questions or complaints: see the Contact us page, or email hello@livequizarena.com directly.

20. Assignment

You may not transfer or assign your account or any rights under these terms to anyone else. We may transfer or assign these terms, in whole or part, to another company — for example as part of a reorganization or sale of the business — provided this doesn't reduce your rights under these terms.

21. Severability

If any part of these terms is found to be unenforceable or invalid, the rest of the terms remain in full effect, and the unenforceable part will be treated as replaced by a valid provision that most closely reflects its original intent.

22. No waiver

If we don't enforce a right under these terms on one occasion, that doesn't mean we've given it up — we can still enforce it later.

23. Entire agreement

These terms (together with the Rules page and any competition-specific rules shown in-app) are the entire agreement between you and us about your use of LiveQuiz Arena, and replace any earlier agreement or understanding on the same subject.

24. Relationship of the parties

Nothing in these terms creates a partnership, joint venture, agency, or employment relationship between you and us.

25. Third-party rights

These terms are between you and us only. No one else has any right to enforce any part of them, including under the Contracts (Rights of Third Parties) Act 1999.

26. Notices

We'll send you notices about your account or these terms to the email address on your account. You can send us notices using the contact details in clause 19. Notices are treated as received the next working day after sending.

27. Privacy and cookies

Our Privacy Policy explains what personal data we collect, why we process it, how long we keep it, and the rights you have over it. It also explains the cookies we use. The Privacy Policy is information for you and does not form part of these terms. Analytics and advertising cookies are set only if you allow them, and you can change your choice at any time under 'Cookie settings' at the bottom of every page.