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Frequently asked questions

The things people ask before their first competition.

Is this gambling?

No. It's a skill-based competition. The outcome comes entirely from your own knowledge and speed, not chance. Every participant answers the exact same questions in the exact same window; how well you score is down to you, not a random draw.

Do unused competitions roll over?

No. Your plan gives you a set number of competitions each month and the allowance resets on your renewal date. Anything unused that month is gone. That is the difference between a subscription and a pack of credits, and we would rather say it plainly than bury it.

Can I cancel?

Any time, from your account page. You keep taking part until the end of the month you have already paid for, and nothing further is charged.

Can I back out of a single competition after joining it?

Yes, separately from cancelling your whole plan. Withdraw from your account page up to 5 minutes before that competition starts and whatever you spent to enter a plan competition, wallet balance, or a bonus credit is refunded to exactly where it came from. After that 5-minute cutoff the room and prize pool are locked in and withdrawal closes, same as sign-up.

Can I get a refund?

Yes, if you cancel within 14 days of your very first subscription to LiveQuiz Arena and haven't yet entered a paid competition a later renewal or switching plans doesn't reopen this window. We refund the payment in full and your access ends immediately, rather than running to the end of the month. Outside that window, cancelling stops future renewals but doesn't refund the period you've already paid for, you keep taking part until it ends.

Do I need a card to take part?

Not for the daily free quiz. Paid competitions need an active monthly plan.

Can I take the free quiz more than once a day?

Once a day. It resets at midnight, and everyone who takes part that day sees the same 10 questions, same rules as a paid competition, just shorter and free.

Can I enter more than one competition a night?

Yes. Each entry just uses one competition from your monthly allowance, so you can take part in both the 20:00 and 21:00 competition the same night if you've got the entries left to spend.

How big is the prize pool?

It's built from £1 of every paid entry in that competition, and grows as participants join, it never goes down. On top of that, we as organizers can add an optional guaranteed top-up ourselves before a competition starts, on top of whatever participants have funded, not instead of it. The full pool is published before the competition starts either way.

Is there a cap on how many people can join a competition?

No fixed cap, anyone with an active plan can join right up until doors close. More participants means a bigger prize pool and more paid places, not a fuller room turning people away.

Can I win a prize if I scored zero points?

No. A paid place always requires at least 1 point. Finishing top of the leaderboard on 0 points is a ranking artefact, not a win. If every single participant in a competition scores 0, that competition's prize pool simply goes unclaimed rather than being paid out by accident.

What happens if two or more participants tie?

They split the combined cash of the places they span, evenly no fastest-finger tiebreak. If 1st and 2nd tie, both participants get exactly half of 1st plus 2nd place's cash each. Where a split doesn't divide into whole pence, the odd penny or two isn't paid to anyone rather than being split unevenly. A tie of 3 or more participants sharing a paid place is also held for a quick manual check before payout, see the fair play section of the rules.

What happens if a question turns out to be wrong?

Email hello@livequizarena.com within 1 hour of receiving your competition report and we'll review it, every report carries this reminder. If we confirm within that hour that a question, or its answer key, was actually wrong, we void it from that specific competition's scoring: it stops counting as right or wrong for anyone in that room, and the competition is scored out of one fewer question (30 becomes 29). We email everyone in that competition an updated report explaining the change within 24 hours. This can happen even after prizes have been paid: if the corrected standings mean you're owed more, the difference is added to your wallet automatically; if you were originally paid more than the correction entitles you to, we don't ask for it back. Report it after that 1-hour window and we may still fix the question for future competitions, but that competition's results are final. See the Voided questions section of the rules.

When do I get paid?

Within 72 hours (excluding bank holidays) of requesting a withdrawal, once your address, phone and bank details are verified. Delays are almost always an unfinished verification step or an open fraud review, both are shown on your account page.

When do I get my competition report?

Usually within seconds of the last question, by email your points, your answers, everything, sent straight after the competition ends. If our fraud checks flag anything worth a closer look, that competition's reports are held while we investigate by hand; nothing goes out to anyone until we're satisfied, but yours isn't dropped either, it follows as soon as the review clears. See the full fair play and anti-fraud rules.

Why do you need my address?

We don't ask for it at signup, only the first time you request a withdrawal, along with your bank details. Prize money has to reach a verified person in Great Britain, and it's also how we keep one person from running several accounts.

What's in the question bank?

20,000+ questions across 40 topics, written and reviewed by people rather than scraped off the internet: general knowledge, history, geography, science, sport, pop culture, and more. Every question carries an explanation you'll see afterwards in your post-competition report. Each tier mixes in a harder edge as it goes: Easy is 30 easy questions; Medium is 25 medium plus 5 easy; Hard is 25 hard plus 5 medium; Expert is 25 expert plus 5 hard. See the full mechanics on the how it works page.

What do I need to set up an account?

Just your email and a nickname, and none of it is needed to try the daily free quiz first. Before your first paid competition we ask once for your name, date of birth and a Great Britain postcode, and for you to confirm you live in Great Britain. We only ask for your address, and check your phone number by SMS, the first time you request a withdrawal, alongside your bank details. That's how we make sure a winner is a real participant and the money actually reaches them. You confirm you'll take part fairly, using nothing but your own knowledge, in the lobby before every competition.

How do I sign in?

Enter your email on the Sign in page and we'll send you a 6-digit code. It works once and expires after 15 minutes. If you set a password, you can still use that instead.

Will you email me marketing stuff?

Occasional news and offers, unless you tick "Don't email me news and offers" when you join. You can unsubscribe from any email, or change it any time on your account page. Competition results and account emails (sign-in codes, receipts) aren't affected either way.

Do you use cookies?

Yes, three kinds. Essential ones keep you signed in and protect your account, and the site cannot work without them. Analytics cookies (Google Analytics) show us which pages are visited so we can improve the site. Advertising cookies (Google Ads) tell us when a visit came from one of our adverts. Analytics and advertising cookies are only switched on if you allow them. We also count page visits with Plausible, which uses no cookies at all. The full list is in our Privacy Policy.

How do I change my cookie choice?

Click "Cookie settings" at the bottom of any page. You can switch analytics and advertising on or off separately, and switching one off removes its cookies from your browser. Your choice is remembered on that device only, so set it again on each device or browser you use.